Frequently Asked Questions

Of course, you may still have questions. Hopefully the questions below can help you. Is your question not included? Let us know via the contact page and we will help you!


Which countries do we ship to?

This is possible to the Netherlands, Belgium and Germany.

Which carrier will the packages be sent with?

PostNL! :)

What are the shipping costs?

Within the Netherlands we ship for free from 40 euros, under 40 euros you pay a small fee of 3.95 euros.

Within Belgium and Germany we ship for free from 65 euros, under 65 euros you pay a small fee of 6.95 euros.

How fast is the shipping?

Of course, we don't like waiting. If you order before 6:00 PM, your order will often be delivered the next working day, but in very small cases it can take two working days. It depends on how busy PostNL is at that time.


How long will it take before I receive my products?

See shipping information above.

What can I pay with?

With us you can use the following payment options:
iDEAL, Klarna, Mastercard, Maestro, Visa, Sofort, Bancontact, Apple Pay, American Express, Google Pay and Shop Pay.

Is the payment safe?

Yes, at Private Supplements you always use secure payment.

Where can I enter a discount code?

You can enter a discount code during checkout, so not in the shopping cart.

Can I combine the discount on bundles with a discount code?

Unfortunately, this is not possible, there is already a nice discount on the bundles! :)

I have ordered but have not received confirmation?

Your confirmation may have ended up in your spam email, please check here. Isn't that in here too? Please contact us and we will check it for you.


Can I return products?

Yes, that is certainly possible, see the returns page.

I returned my products but still haven't received any money?

When we have received your products, we will refund the amount as soon as possible. It takes approximately 7 days for everything to be processed. Have you still not received any money after 14 days? Please contact us via the contact page.


Quality number one?

Indeed, we put quality first. Take a look at the about us page, here you can read exactly how we can guarantee and safeguard our quality.

How do I use the products?

There is a user manual on every product of ours and you can also find it on the website. Read this carefully before use. Can't quite figure it out yet? Then we will help you!

I can't find the measuring scoop?

Take a fork and gently stir the powder, the measuring spoon has probably sunk slightly or is on the bottom. You can carefully spoon the measuring spoon upwards with a fork.

Where are our products produced?

We have the nutritional supplements produced in the Netherlands by reliable suppliers.

I am taking medication, can I use nutritional supplements?

Unfortunately, we are not authorized to provide advice on this. If you are taking medication and want to use our supplements, we recommend that you first consult your doctor or an expert.


Do we do collaborations?

Certainly! We create a world with clean and pure nutritional supplements together. Take a look at the collaboration page, where you can find all the information.


My question is not listed?

Send us a message via the contact page . We're going to help you!